Senior Manager IT Infrastructure Core & Cloud

MISSION

To support the company objectives by planning, designing and delivering a secure, adequate IT infrastructure and provide dependable and high-quality support services that meet customer’s expectations.

OPERATIONAL DELIVERY

• Participate in the development of division strategy, aligned with Company business objectives;
• Translate key strategic objectives into tactical plans within department and ensure implementation;
• Drive the definition, design, deployment and administration of a secure IT network architecture (active equipment and cabling), servers (UNIX, Windows, Citrix), data (SGBD), applications) with an efficient backup policy;
• Lead engineering and planning of operating systems according to system requirements;
• Contribute to the definition of the strategy and procedures for business continuity and backup sites, to ensure the availability of IT systems and networks;
• Ensure the functional and technological monitoring of IT markets and products with a proposal for changes impacting the architecture;
• Define plans for hardware and software maintenance and follow up; Remain as ultimate technical support;
• Ensure quick identification and resolution of IT systems or infrastructure failure;
• Coordinate with IT Security by defining the IT system evolution requirements: rules and procedures, implementation and follow-up; administration; control Drafting of procedures and necessary documentation for current operations;
• Define, implement and keep update processes and procedures;
• Conduct assessment of IT systems and networks performance, to determine areas for improvement or repair. In this aspect of the role, determine when they are due for upgrades;
• Ensure compliance of processes and procedures with MTN standards, norms, objectives and current regulations;
• Introduce new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.

Managerial / Supervisory Responsibilities

• Coach and mentor direct reports to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation and business continuity
• Ensure the team is led, motivated and rewarded to achieve high performance areas
• Guide and direct suppliers and third parties in achieving Opco objectives
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on-boarding, attrition)
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Set up appropriate structure to meet departmental management objectives
• Provide an advisory function on governance and best practices in client experience

EDUCATION / BUSINESS DEGREE

• Min BAC+4/5 Computer Science, Information Technology or equivalent
• Fluent in English and French

WORK EXPERIENCE

• 8 years’ minimum experience IT network infrastructure, IT systems planning, design, implementation and maintenance, coupled with 3/4 years’ experience in team management
• Experimented in:

• Definition and Budget management
• Supplier Process Management and SLAs
• Process design/improvement
• Change management
• Project management
• Risk Management

• Experience working in a multinational company and in various regions will be an asset.

KNOWLEDGE

• Good understanding of the telecommunications environment
• Detailed knowledge of complex IT network concepts including routing protocols, spanning tree, VLAN design, WLAN technologies, WAN Optimization, packet analysis and inspection, and application performance troubleshooting
• Detailed knowledge of Cisco switching platforms including working knowledge of the Cisco Nexus platform
• Very good knowledge of Microsoft Windows, GNU/Linux or BSD unix solaris operating systems, their administration and security;
• Depth knowledge of « classic » network and system administration, IT security, engineering and planning methods and tools;
• Good knowledge and skills on TCP/IP, from routing mechanisms to the main server applications, including the most usual application protocols (http, smtp, etc.);
• Basic knowledge of script writing (perl, shell, etc.) and programming;
• Good knowledge of SUN Microsystems, HP, DELL & IBM Hardware
• Good command of the various versions of oracle (9i and 10g) and SQL server 2005
• Basic understanding of wireless network security;
• Project management (advanced)
• Risk Management Principles and Practices (Advanced)
• Team Management Principles and Practices (Advanced)
• Quality Management Principles and Practices (Advanced)
• Change Management (Advanced)
• Stakeholder management
• Process management/reengineering (intermediate)
• Proficiency in office software (word, excel, PWP) specific to customer experience management

SKILLS

• Elaborate and implement a strategy for the development of an activity
• Ability to adapt the roadmap according to the company’s challenges and strategy
• Strategy Implementation Skills
• Negotiating skills
• Problem solving skills
• Organizational flexibility
• Excellent planning skills
• Process management/reengineering skills
• Project Management Skills
• Change Management Skills
• Stakeholder Management Skills
• Risk Management skills
• Analytical skills
• Decision making skills
• Communication and interpersonal skills
• Ability to work under pressure
• Ability to work in network
• Management skills (team management and development)

BEHAVIORAL QUALITIES

• Perseverance
• Perseverance

• Team builder/player
• Strategy Implementers: Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver: Has the mental agility to identify business challenges and explore effective solutions
• Best Practice Value Creator: Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
• Culture and Change Champion: Role models practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager: Is self-aware and guides team capability development through opportunity creation for realizing potential
• Relationship Builder: Builds relationships across the business in order to influence decision-makers and build team credibility
• Results Achiever: Produces sustainable divisional results
• Operationally Astute: Sets priorities, plans, organizes and co-ordinates the work of others

VALUES AND VITAL BEHAVIOUR

We at MTN CI are a purpose and value-led organization.

At MTN CI, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application !

Lives MTN Values: Lead with care, Can-Do with Integrity, Collaborate with Agility, Serve with Respect, Act with Inclusion

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Send your CV by e-mail to the following address Irecruitments2.CI@mtn.com specifying the job title in the subject line of the e-mail at the latest October, 22nd 2026 closing date for applications.