nader triki
À propos
IT Support Engineer with 6+ years of experience delivering Level 1 and Level 2 technical support in enterprise environments. Skilled in Microsoft 365 administration, Active Directory, Azure AD, Windows Server, Linux, networking (TCP/IP, DNS, DHCP, VPN), hardware troubleshooting, and IT service management. Experienced in supporting end users, administering cloud services, managing IT assets, and resolving technical incidents while meeting SLA targets. Fluent in English, French, and Arabic, with strong communication and problem-solving skills. Currently seeking an international remote IT Support or System Administrator position.
Expériences
IT Support Engineer
ADDINN, Tunisie · juin 2020 – aujourd’hui · 6 ans 6 mois- Systems & Cloud Administration
- Administer Microsoft 365 (accounts, licenses, Exchange, Teams, OneDrive, SharePoint).
- Manage users and devices through Microsoft 365, Azure AD and Intune.
- Administer Jira, GitLab, AWS, OVH Cloud, and internal platforms (e.g., Figma, Adobe).
- Administer Odoo ERP (Manage module integrations, Odoo configuration and maintenance, train users,..)
- Oversee the technical management of servers, cloud services and testing environments.
- Manage and maintain installation and automation scripts.
- ________________________________________
- ERP Odoo Administration
- Administer and maintain the Odoo ERP platform (configuration, maintenance, and optimization).
- Install, configure, and update Odoo modules (CRM, Sales, Invoicing, Inventory, etc.).
- Manage users, roles, and access permissions.
- Oversee the integration of Odoo modules and ensure compatibility with existing systems.
- Participate in testing, deployment, and updates of new features and modules.
- Provide technical and functional support to users (incident diagnosis and resolution).
- Manage Odoo-related support tickets and perform preventive and corrective maintenance.
- Analyze user requirements and propose improvements to business processes.
- Create and maintain reports and dashboards.
- Train users on Odoo modules and prepare technical and functional documentation.
- ________________________________________
- IT Support (Level 1 & 2)
- Provided Level 1 and Level 2 support to over 200+ end us
Compétences
+ 4 autres compétences
Certifications, formation et langues
- Master’s Degree in IT Systems Development, Génie logiciel et RéseauxISET SFAX · 2020
Français (native) · Anglais (advanced) · Arabe (native) · Allemand (basic) · Italien (basic)
/talents/nader-triki-professional · mis à jour le 27/10/2026 · informations déclarées par le talent · Signaler ce profil
